Cancellation request

Cancel a booking

Your refund follows our published 5-tier policy — calculated automatically from your departure date. The cancellation isn't final until our team confirms (within 12 hours). For weather/operator cancellations from our side, we always refund 100%.

Read the full cancellation policy →

Your details

Your name*

Email*Phone / WhatsAppOptional

Booking to cancel

Booking reference*Format like RES-… on your confirmation email — required to find your booking

Tour / service name*Departure date*Drives the refund tier

Booked onOptionalPax (e.g. 2 adults · 1 child)

Amount paid (VND)Approximate is fine — admin will verifyPayment methodBank transfer / VTC Pay / cash

Reason & preference

Reason category*More detailsAnything that helps us understand the situation

Refund preference *

Original payment method

Refund back to your card / bank

Store credit

Hold value for a future trip

Plan to rebook later?Optional — helps us follow up at the right time

I've read the cancellation policy and understand the refund tier shown above is calculated from my departure date.

Reviewed within 12 hours. The cancellation is not final until you receive our confirmation email.