Conditions and Restrictions Policy

This conditions and restrictions policy sets out the conditions applicable to customers when they access the website catbaoutdoors.vn and use the services provided by CATBA OUTDOORS SERVICE AND TOURISM JOINT STOCK COMPANY. By accessing the website, registering for or using the services, the customer is deemed to have read, understood and agreed to comply with the conditions set out in this policy.

Conditions of use of the services

Customers joining tours, experience programmes or the services provided on the website must provide complete and accurate information as required by CATBA OUTDOORS.

Customers are solely responsible for the accuracy of the information provided. Where inaccurate information affects the provision of the service, CATBA OUTDOORS has the right to refuse or suspend the performance of the service and is not liable for any related damage arising.

Customers must pay all fees as prescribed in full before using the service, unless otherwise agreed in writing between the parties.

Health and safety conditions

Some sightseeing, trekking, kayaking, mountain climbing, camping or other outdoor activity programmes may require participants to be in sufficient health to ensure safety.

Customers are responsible for notifying CATBA OUTDOORS in advance of special health issues such as cardiovascular disease, blood pressure, respiratory conditions, a history of allergies, pregnancy or other medical conditions that may affect their participation in the service.

CATBA OUTDOORS has the right to refuse to provide the service in cases assessed as not meeting the health conditions or posing a risk to the safety of the customer themselves and other participants.

Conditions for children

Children joining tours or experience activities must be accompanied by a lawful guardian as prescribed by the programme.

The applicable ages and the prices for children will be specifically notified for each product or service.

The guardian is responsible for managing, supervising and ensuring the safety of children throughout their participation in the service.

Cases of restriction or refusal to provide services

CATBA OUTDOORS has the right to refuse to provide or terminate the provision of services in the following cases:

• The customer provides forged or inaccurate information.
• The customer commits acts that violate the law.
• The customer commits acts that disturb public order or affect the safety of the group or others.
• The customer does not comply with the instructions of the tour guide, tour operations staff or staff in charge.
• The customer carries items whose circulation or use is prohibited by law.
• The customer commits acts that insult the honour or dignity of staff, partners or other participants.
• Other cases in which CATBA OUTDOORS finds that continuing to provide the service may affect the safety or lawful interests of the relevant parties.

In the above cases, customers may not be refunded the fees paid, depending on the level of the violation and the actual damage arising.

Force majeure cases

CATBA OUTDOORS is not liable for delays, changes or cancellations of services arising from force majeure events, including but not limited to:

• Natural disasters, storms, floods, earthquakes.
• Epidemics or medical emergencies.
• Fires, major accidents.
• War, riots or strikes.
• Decisions or requirements of competent state authorities.
• Traffic or maritime incidents, or other objective factors beyond the control of the enterprise.

In these cases, CATBA OUTDOORS will endeavour to coordinate with customers to adjust the itinerary or offer an appropriate option in order to minimise the impact arising.

Limitation of liability

CATBA OUTDOORS is not liable for:

• Damage arising from the customer providing inaccurate information.
• Damage to personal belongings due to the customer's own careless safekeeping.
• Risks arising from the customer not complying with safety regulations or the instructions of the staff in charge.
• Damage arising from force majeure events as provided in this policy.
• Losses arising from services or transactions that the customer carries out directly with third parties outside the management scope of CATBA OUTDOORS.

Right to change services

Where necessary to ensure service quality or customer safety, CATBA OUTDOORS has the right to adjust the itinerary, means of transport, sightseeing locations, organisation time or other equivalent items without significantly affecting the overall programme.

All changes will be notified to customers as soon as possible.

Responsibilities of customers

Customers are responsible for:

• Complying with the terms published on the website.
• Following the regulations of the tour programme and the instructions of the staff in charge.
• Keeping their personal belongings safe while participating in the service.
• Cooperating with CATBA OUTDOORS in emergency situations or situations arising outside the plan.
• Compensating for damage if the customer's conduct causes loss to CATBA OUTDOORS, partners or third parties in accordance with the law.