Information Privacy Policy

CATBA OUTDOORS SERVICE AND TOURISM JOINT STOCK COMPANY is committed to respecting and protecting the privacy of customers when they access and use the website catbaoutdoors.vn. This privacy policy has been prepared to help customers clearly understand how their personal information is collected, used, stored and protected in accordance with current law.

1. Purpose and scope of information collection

The website catbaoutdoors.vn collects customers' personal information for the following purposes:

• Advising on, introducing and providing travel services, tours, outdoor experiences and related services.
• Confirming tour bookings and service bookings, or processing requests from customers.
• Supporting customers while they use the services.
• Making contact to send notices, itineraries, payment confirmations or other necessary information relating to the services registered.
• Improving the quality of the website and enhancing the user experience.
• Fulfilling obligations at the request of competent state authorities in accordance with the law.

Personal information that may be collected includes:

• Full name.
• Phone number.
• Email address.
• Contact address (if needed).
• Payment information (where the customer pays for services).
• Other information that the customer voluntarily provides when registering for services or contacting us for advice.

2. Scope of information use

Customer information is used within the following scope:

• Processing requests to book tours, book tickets or register for travel services.
• Making contact to confirm orders, transactions or service itineraries.
• Supporting the resolution of complaints, feedback and customer care.
• Sending promotional information, special offers or new announcements if the customer agrees to receive such information.
• Carrying out internal management and statistics activities and improving service quality.
• Providing information to competent state authorities upon lawful request.

The website undertakes not to use customers' personal information for purposes other than those stated above without the customer's consent.

3. Information retention period

Customers' personal information is retained:

• For the period necessary to serve the purpose of collection.
• Or until the customer requests deletion of the information.
• Where the law provides otherwise on the retention period, we will comply with the current law.

After the purpose of use has been fulfilled or a valid request has been received from the customer, the data will be deleted or anonymised in accordance with the enterprise's data management procedures.

4. Persons or organisations that may have access to the information

Customers' personal information may be accessed by:

• The management board and customer care department of CATBA OUTDOORS.
• The sales, tour operations and accounting departments when necessary to provide the services.
• Partners providing related services such as transport providers, accommodation providers, tour guides and travel insurance providers (if arising in the course of providing the services).
• Competent state authorities in accordance with the law.
• Parties that the customer has agreed may access the information.

Other than in the above cases, CATBA OUTDOORS does not share, buy, sell or exchange customers' personal information with third parties for commercial purposes.

5. Address of the entity collecting and managing the information

CATBA OUTDOORS SERVICE AND TOURISM JOINT STOCK COMPANY

• Address: No. 184, 1/4 Street, Cat Hai Special Zone, Hai Phong City
• Website: https://catbaoutdoors.vn
• Phone: 0866585832
• Email: unique.catbaoutdoors@gmail.com

6. Means and tools for users to access and edit their personal data

Customers have the right to:

• Check the personal information they have provided.
• Request that inaccurate information be updated or corrected.
• Request that the use of their personal information for marketing purposes cease.
• Request deletion of the personal data being stored when they no longer need to use the services.

Customers may send requests through:

• Hotline: 0866585832
• Email: unique.catbaoutdoors@gmail.com

CATBA OUTDOORS will receive and process requests within a reasonable time in accordance with the law.

7. Commitment to the security of customer information

CATBA OUTDOORS undertakes to:

• Collect and use customer information for the published purposes.
• Not disclose customers' personal information to third parties without the customer's consent, except where required by law.
• Apply appropriate technical and management measures to protect data against unauthorised access, loss, disclosure, alteration or destruction.
• Train personnel on their responsibility for the security of customer information.
• Regularly review the system to ensure data safety.

In the event that the system is attacked, resulting in a risk of loss of user information, CATBA OUTDOORS will promptly notify the competent authorities and the affected customers (if any) so as to coordinate the handling.

8. Mechanism for receiving and resolving complaints relating to personal information

Upon discovering that personal information has been used for the wrong purpose or beyond the published scope, customers have the right to send a complaint to:

CATBA OUTDOORS SERVICE AND TOURISM JOINT STOCK COMPANY

• Hotline: 0866585832
• Email: unique.catbaoutdoors@gmail.com

Handling procedure:

1. Receive the feedback or complaint from the customer.
2. Verify the relevant information.
3. Take the necessary remedial measures.
4. Respond to the customer with the handling result as soon as possible.

We undertake to cooperate closely with customers and the authorities to protect customers' lawful rights and interests.

9. Effectiveness of the policy

This information privacy policy takes effect from the date it is published on the website catbaoutdoors.vn. CATBA OUTDOORS has the right to update or adjust the content of the policy to suit legal regulations and business activities from time to time. All changes will be published on the website for customers to follow.

Customers who access and use the website catbaoutdoors.vn are deemed to have read, understood and agreed to this Information Privacy Policy.