Rights and Obligations of the Parties

This policy on the rights and obligations of the parties sets out the responsibilities and interests of customers and CATBA OUTDOORS SERVICE AND TOURISM JOINT STOCK COMPANY in the course of accessing the website catbaoutdoors.vn, learning about, registering for and using the services provided by CATBA OUTDOORS.

By using the website and registering for services, customers are deemed to have agreed to the terms set out in this policy.

Rights of customers

Customers have the right to:

• Access and learn about information on the services provided on the website catbaoutdoors.vn.
• Be provided with complete and accurate information relating to the tour programme, itinerary, service price, conditions of use and related content before registering.
• Choose services that suit their personal needs.
• Request CATBA OUTDOORS to explain information relating to the services before entering into a contract or confirming a registration.
• Enjoy all the benefits and services in accordance with the confirmed content.
• Request that their personal information be kept confidential in accordance with the law and the Information Privacy Policy of CATBA OUTDOORS.
• Give feedback, suggestions or complaints about service quality according to the procedure published on the website.
• Request a refund, change or cancellation of services within the scope of the conditions set out in the policies of CATBA OUTDOORS.

Obligations of customers

Customers have the obligation to:

• Provide complete, accurate and truthful information necessary when registering for services.
• Take responsibility for the accuracy of the information provided.
• Pay in full and on time the costs relating to the registered services.
• Comply with the regulations of the tour programme, the safety regulations and the instructions of the operations staff or tour guides.
• Respect the law, local customs and the interests of other participants.
• Keep their personal belongings safe throughout the use of the services.
• Promptly notify CATBA OUTDOORS of issues relating to health or special requests that may affect their participation in the service.
• Compensate for damage if their conduct causes loss to CATBA OUTDOORS, partners or third parties in accordance with the law.

Rights of CATBA OUTDOORS

CATBA OUTDOORS has the right to:

• Request customers to provide complete information necessary to carry out the registration and provision of services.
• Request customers to fully perform the payment obligation as agreed.
• Refuse or terminate the provision of services where the customer violates the law, violates the terms of use of the services or commits acts affecting the interests and safety of others.
• Adjust the itinerary, means of transport, locations or related elements where necessary to ensure service quality and customer safety.
• Suspend or cancel services in force majeure cases such as natural disasters, epidemics, dangerous weather, traffic incidents or requirements from competent authorities.
• Use the information provided by customers within the scope permitted by law and in accordance with the published Information Privacy Policy.

Obligations of CATBA OUTDOORS

CATBA OUTDOORS has the obligation to:

• Publicly and transparently disclose information on the enterprise, services, prices and transaction conditions on the website.
• Provide services in accordance with the content committed to customers.
• Support customers in the course of learning about, registering for and using the services.
• Protect customers' personal information in accordance with current law.
• Receive and resolve customers' feedback and complaints according to the procedure published on the website.
• Promptly notify customers of changes relating to the provision of services.
• Carry out service refunds, changes or cancellations in accordance with the published policies where the customer meets the conditions.
• Comply with the regulations of the law on e-commerce, tourism and other relevant laws.

Dispute resolution between the parties

All disputes arising in the course of using the website or services will be resolved by the parties with priority given to negotiation and conciliation in a spirit of cooperation and respect for each other's interests.

Where the dispute cannot be resolved through negotiation, the matter will be handled in accordance with Vietnamese law at a competent state authority or Court.