Service Pricing Policy

CATBA OUTDOORS SERVICE AND TOURISM JOINT STOCK COMPANY undertakes to provide transparent, clear and accurate service price information in order to ensure the interests of customers when they learn about tours, book tours and use the services on the website catbaoutdoors.vn.

Price listing principles

All service prices published on the website catbaoutdoors.vn are publicly listed for customers to refer to before deciding to book a service.

Service prices may apply to products and services such as:

• Domestic tours.
• Nature exploration experience tours and outdoor activities.
• Tourist transport services.
• Accommodation services.
• Rental services for travel and outing equipment.
• Other travel and experience services provided by CATBA OUTDOORS.

Prices are shown in Vietnamese Dong (VND), unless otherwise provided or notified for a specific service.

Content of service prices

For each tour or service, the website will clearly describe the costs included in or excluded from the selling price. Customers need to carefully read the detailed information before booking a service.

Depending on each programme, the service price may include:

• Tour organisation costs.
• Tour guide.
• Sightseeing tickets according to the programme.
• Means of transport according to the itinerary.
• Travel insurance (if any).
• Other services clearly stated in the tour programme.

Charges arising outside the programme or outside the scope of the published services are not included in the listed price, and customers will be notified before using them.

Service price changes

CATBA OUTDOORS has the right to adjust service prices where necessary to suit market conditions, operating costs, supplier policies or other objective factors.

For orders or services that the customer has successfully booked and that CATBA OUTDOORS has confirmed in writing, by email or by another official form of communication, the confirmed price will remain unchanged as agreed, except with the customer's consent or where change requests arise from the customer.

Promotion and special offer policy

Promotions, discounts and special offers are carried out from time to time and are publicly announced on the website or the official media channels of CATBA OUTDOORS.

The conditions of application, the period of application and the scope of the offer will be specifically notified for each programme. Customers are responsible for carefully looking into the conditions before participating.

CATBA OUTDOORS has the right to refuse to apply a special offer in cases that do not meet the published conditions.

Service price confirmation

The official service price is established when:

• The customer completes the service booking request.
• CATBA OUTDOORS confirms its ability to provide the service.
• The two parties agree on the conditions regarding price and scope of service.
• The customer fulfils the payment or deposit obligation as prescribed (if any).

In the event of a technical error resulting in an incorrect service price being displayed on the website, CATBA OUTDOORS has the right to refuse or cancel the transaction affected by the price display error and will promptly notify the customer in order to agree on an appropriate handling solution.

Taxes, fees and related costs

Service prices listed on the website may or may not include value added tax (VAT) depending on each specific product or service. This information will be clearly shown in the introduction of each service or notified when the customer confirms the service booking.

Fees arising outside the programme, such as personal expenses, optional services, single room supplements, holiday and Tet supplements, or costs outside the scope of service provision, will be notified in advance so that customers can make their own choice.

Responsibilities of customers

Customers are responsible for carefully reading the information on service prices, related fees and conditions of application before making a transaction.

If there is any question relating to service prices, customers need to contact CATBA OUTDOORS for an answer before confirming a tour booking or using a service.

Contact information

CATBA OUTDOORS SERVICE AND TOURISM JOINT STOCK COMPANY

Address: No. 184, 1/4 Street, Cat Hai Special Zone, Hai Phong City

Phone: 0866585832

Email: unique.catbaoutdoors@gmail.com

Website: https://catbaoutdoors.vn

Effectiveness of the policy

This service pricing policy takes effect from the time it is published on the website catbaoutdoors.vn. CATBA OUTDOORS has the right to amend or supplement the content of the policy to suit its business activities and current law. All changes will be publicly announced on the website for customers to know and follow.