Payment Policy

CATBA OUTDOORS SERVICE AND TOURISM JOINT STOCK COMPANY has prepared this payment policy to ensure that transactions between customers and the enterprise are carried out conveniently, transparently, safely and in accordance with current law.

Applicable persons

This payment policy applies to all customers using the services provided on the website catbaoutdoors.vn, including but not limited to tours, outdoor experience services, accommodation services, transport and other travel services provided by CATBA OUTDOORS.

Payment methods

Customers may choose one or more of the following payment methods:

• Payment by bank transfer.
• Payment in cash at the office or transaction location of CATBA OUTDOORS.
• Online payment through an electronic payment gateway integrated on the website (if any).
• Payment by other lawful methods accepted by CATBA OUTDOORS from time to time.

Payment account information will be provided by CATBA OUTDOORS directly to the customer at the time of service confirmation.

Payment procedure

Step 1: The customer selects a service and sends a registration request through the website, phone, email or the official contact channels of CATBA OUTDOORS.

Step 2: CATBA OUTDOORS receives the information, checks its ability to provide the service and sends a confirmation to the customer.

Step 3: The customer makes the payment according to the instructions provided.

Step 4: After receiving the payment or the deposit as agreed, CATBA OUTDOORS will confirm the successful transaction and proceed to provide the service according to the committed content.

Deposit policy

For some tours or services that require advance reservation, customers may be asked to pay a deposit.

The specific deposit amount will be notified at the time of service confirmation depending on the type of service, departure time, number of guests and related conditions.

The remaining amount needs to be paid by the deadline notified by CATBA OUTDOORS before the service is provided or before the departure date.

Payment confirmation

After completing the payment, customers need to provide transaction information or payment documents (if any) for CATBA OUTDOORS to reconcile and confirm.

A service booking is considered complete when:

• The customer has fulfilled the payment obligation as required.
• CATBA OUTDOORS confirms receipt of the payment.
• The two parties agree on the conditions relating to the provision of the service.

Refund policy

Refunds (if arising) will be made in accordance with the Service Cancellation and Refund Policy published on the website.

The refund time depends on the original payment method, the processing procedures of the bank or payment intermediary, and related regulations.

The refunded amount will be sent to the same account or payment method that the customer used, unless otherwise agreed by the parties.

Payment information security

CATBA OUTDOORS undertakes to implement the necessary measures to keep customers' payment information secure.

We do not store payment card information, bank passwords or financial security information beyond the scope necessary to process transactions.

Customers are responsible for keeping their own account information, passwords and payment data secure when making online transactions.

Handling of unsuccessful transactions

Where a payment transaction is unsuccessful due to a technical error, a bank system error, incorrect payment information or other objective causes, CATBA OUTDOORS will coordinate with the customer to check and handle the matter as soon as possible.

If the money has been deducted from the customer's account but CATBA OUTDOORS has not yet received the payment, the customer needs to provide the transaction documents in order to be supported with verification.

Rights and responsibilities of customers

Customers are responsible for:

• Providing complete and accurate payment information.
• Making payment on time as agreed.
• Carefully checking the service information before paying.
• Keeping payment documents for reconciliation when necessary.

Customers are responsible for all transactions carried out under the information and payment methods they have provided.